Refund and Returns Policy

Changing your mind

For most online purchases, you can cancel by notifying us within 14 days after delivery. You then have a further 14 days to send the goods back. Email support@kitchenflair.shop with your name, order number and a clear statement that you wish to cancel. A particular form or prior approval is not required to exercise your statutory cancellation right.

Returning goods

Contact us for the correct returns destination. The business address is not automatically the return address. Handle goods only as needed to inspect them. Any deduction for diminished value will be limited to what the law permits. You are responsible for change-of-mind return postage only where we disclosed this before purchase; we cover reasonable return costs for faulty or incorrectly supplied goods.

Refunds

For eligible cancellations, refunds include standard outbound delivery and use your original payment method unless agreed otherwise. Refunds are made within 14 days of receiving the goods back or evidence of return, whichever is earlier. Premium delivery upgrades need not be refunded.

Faulty or incorrect items

Please report a problem promptly, with photos where helpful. Your rights to reject, repair, replacement or refund under UK consumer law remain unaffected. Sale items have the same statutory protections.

Cancellation message

You may email: “I wish to cancel my order [number], ordered on [date] and received on [date]. My name is [name] and my address is [address].”

Business Name: KITCHEN FLAIR LIMITED
Trading Name: KITCHEN FLAIR
Company Number: 10404425

Email: support@kitchenflair.shop
Phone: +447537189065

Business Address: Suite 11, Stanley Grange Ormskirk Road, Knowsley Village, Liverpool, Merseyside, L34 4AR, United Kingdom

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UK time)

We aim to respond to all enquiries as quickly as possible during our business hours.